Privacy Policy

Last Updated: 10/12/2025

Introduction

Silverstone Renovations is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [yourwebsite.co.uk] or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information You Provide to Us We may collect personal information that you voluntarily provide to us when you: Request a quote or consultation Contact us via phone, email, or contact forms Subscribe to our newsletter or marketing communications Engage our services for renovation projects Provide feedback or reviews This information may include: Full name Email address Telephone number Postal address Property details and location Project requirements and preferences Payment information (processed securely through third-party payment processors) Any other information you choose to provide Information Automatically Collected When you visit our website, we may automatically collect certain information about your device, including: IP address Browser type and version Operating system Referring website addresses Pages viewed and time spent on pages Device identifiers Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect or receive to: Provide, operate, and maintain our services Process and complete renovation projects Respond to your enquiries and provide customer support Send you quotes, project updates, and service-related communications Process payments and maintain financial records Improve and personalise our website and services Send marketing communications (with your consent) Comply with legal obligations and resolve disputes Detect, prevent, and address technical issues or fraudulent activity Analyse website usage and trends to improve user experience

Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds: Contract Performance: Processing necessary to provide our renovation services Legitimate Interests: Business operations, improving services, and direct marketing Legal Obligation: Compliance with UK laws and regulations Consent: Where you have given explicit consent (e.g., marketing emails) Sharing Your Information We may share your information with: Service Providers and Business Partners Subcontractors and tradespeople working on your project Suppliers and material providers Payment processors IT service providers and website hosting companies Professional advisors (solicitors, accountants, insurers) Legal Requirements We may disclose your information if required to: Comply with legal obligations, court orders, or regulatory requests Enforce our terms and conditions Protect our rights, property, or safety, or that of others Prevent fraud or illegal activity Business Transfers If Silverstone Renovations is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal information for as long as necessary to: Fulfil the purposes outlined in this Privacy Policy Comply with legal, accounting, or reporting requirements Resolve disputes and enforce our agreements Project-related information is typically retained for: Active Projects: Duration of project plus 6 years (in line with UK construction industry standards) Financial Records: 7 years (HMRC requirements) Marketing Consent: Until you withdraw consent or 3 years of inactivity After retention periods expire, we securely delete or anonymise your information.

Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the following rights: Right to Access You can request copies of your personal data we hold. Right to Rectification You can request correction of inaccurate or incomplete information. Right to Erasure You can request deletion of your personal data in certain circumstances. Right to Restrict Processing You can request that we limit how we use your data. Right to Data Portability You can request transfer of your data to another organisation or directly to you. Right to Object You can object to processing based on legitimate interests or direct marketing. Right to Withdraw Consent Where processing is based on consent, you can withdraw it at any time. Right to Lodge a Complaint You can complain to the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. To exercise any of these rights, please contact us using the details below. Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. Types of Cookies We Use: Essential Cookies: Necessary for website functionality Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics) Functional Cookies: Remember your preferences and settings Marketing Cookies: Track your activity to deliver relevant advertisements You can control cookies through your browser settings. However, disabling cookies may affect website functionality. For more information, see our separate Cookie Policy.

Third-Party Websites

Our website may contain links to third-party websites (e.g., social media, supplier sites, review platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include: Secure server infrastructure and encryption Access controls and authentication Regular security assessments Staff training on data protection Secure disposal of physical records However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your information is primarily processed and stored within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as: Standard Contractual Clauses approved by the UK Government Adequacy decisions recognising equivalent data protection Your explicit consent

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by: Posting the updated policy on our website with a new "Last Updated" date Sending an email notification (for significant changes) We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Silverstone Renovations Email: info@silverstoneRenovations.co.uk Phone: 07538 564464

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK's supervisory authority: Information Commissioner's Office (ICO) Website: www.ico.org.uk Helpline: 0303 123 1113 Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF